Terms of service
Last updated
1. Who these terms are with
Pipit is supplied by Resolve Security, New Zealand. “We” and “us” mean Resolve Security. “You” means the business that holds the account. These terms apply when you order hardware or open an account.
2. The service
Pipit provides vehicle tracking, compliance reminders, servicing schedules, driver scoring, sites and alerting through a web application and email.
Every feature is included in the monthly fee. There is no higher tier and no charge for the data your trackers send.
3. Accounts and access
- You decide who has a login and what each person can see.
- You are responsible for what is done under your logins, so keep them to the people who should have them.
- Tell us promptly if you think a login has been compromised.
- We may suspend an account where there is a security risk or an unpaid balance, and we will tell you why.
4. Hardware
- Trackers are sold outright. Title and risk pass to you on delivery, and the unit is yours to keep.
- Hardware carries a 12-month warranty against defects in materials and workmanship. It does not cover damage, misuse, or removal by a third party.
- Shipping within New Zealand and the SIM are included in the purchase price.
- Where we install a unit, we will do so with reasonable care. Where you install it yourself, you are responsible for fitting it correctly and safely.
- You may bring your own compatible trackers. We will tell you before you commit whether a given model is supported.
5. Fees and billing
- Monitoring is $25 per vehicle per month, GST included, billed monthly in advance.
- Hardware is charged when ordered.
- There is no minimum term. Stop a vehicle's monitoring and billing for it stops at the end of that month.
- We may change pricing on 30 days' written notice. If you do not accept a change you may cancel before it takes effect.
- Prices shown on our website include GST.
6. Your data
Your data is yours. We do not sell it, and we do not use it for any purpose other than providing the service to you.
- Location and event history is retained for 3 years.
- You can export your data at any time, and you may ask us for an export when closing your account.
- How we handle personal information is set out in our privacy policy.
7. Tracking people
If you use Pipit to track vehicles driven by your staff, you must tell them, have a lawful and fair reason for doing so, and meet your obligations as an employer and under the Privacy Act 2020.
This is not a formality. It is the obligation most often overlooked when a fleet starts tracking, and it sits with you rather than with us.
8. Acceptable use
You must not use Pipit:
- to track a person or vehicle you have no lawful right to track;
- to break any law, or to help anyone else do so;
- to attempt to access another customer's data, or to probe or disrupt the service.
9. Availability
We work to keep Pipit available at all times, but we do not promise uninterrupted service. Maintenance, faults, network outages, mobile coverage, satellite reception and third-party failures can all interrupt it.
A tracker needs mobile coverage to report. In areas with no coverage, positions are stored on the unit where the hardware supports it and sent when coverage returns.
Pipit is a management tool, not an emergency or security response service. Do not rely on it as the sole means of recovering a vehicle or protecting an asset.
10. Liability
Nothing in these terms limits liability that cannot lawfully be limited.
Otherwise, and to the extent the law allows, our total liability to you in any 12-month period is limited to the amount you paid us for the service in that period, and we are not liable for indirect or consequential loss, loss of profit, loss of data, or loss arising from a vehicle or asset not being recovered.
11. Consumer Guarantees Act
Where you acquire Pipit for the purposes of a business, the parties agree that the Consumer Guarantees Act 1993 does not apply, and that it is fair and reasonable to be bound by this. Where you are a consumer, your rights under that Act are not affected by anything in these terms.
12. Ending the agreement
- You may cancel monitoring at any time, effective at the end of the month you have paid for.
- We may end the agreement on 30 days' notice, or immediately for serious or repeated breach.
- On cancellation your hardware remains yours. Access to the app ends, and your data is deleted after a reasonable period.
13. Changes to these terms
We may update these terms. If a change materially affects you, we will give you 30 days' notice, and you may cancel before it takes effect if you do not accept it.
14. Law
These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction.